Career Opportunities

Company: RenaiZance Luxury Professional Services

Location: Remote

Job Type: Independent Agent

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Responsibilities:

• Provide exceptional support to clients via voice, chat, email and ticket channels

• Successfully complete mandatory training to ensure a comprehensive understanding of service procedures

• Offer flexible scheduling within client operation hours after training completion

• Operate as an independent agent, representing RenaiZance Luxury Professional Services

• Manage client interactions professionally, resolving issues and ensuring a positive experience

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Requirements: 

• Excellent communication skills across voice, chat and email platforms

• Ability to adapt to varying client needs and effectively address inquiries

• Completion of mandatory training provided by the company

• Independence to schedule work hours within client operation time frames

• Willingness to cover background check fees; no equipment is provided

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Compensation: 

• Hourly Pay varies $13-$17

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Benefits: 

• Opportunity for flexible scheduling

• Independence as an agent for RenaiZance Luxury Professional Services

• Coverage of background check fees by the company

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How to Apply: Send Resume and Portfolio via email to "admin@cicleyeburke.com" – Memo CSR Candidate

Company: RenaiZance Luxury Professional Services

Location: Remote

Job Type: Contractor

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Responsibilities:

• Candidate Sourcing: Proactively source and identify potential candidates within the virtual call center for various roles.

• Networking: Build and maintain strong relationships with current active agents to understand their skills, aspirations, and potential for growth

•  Recruitment Outreach: Reach out to potential candidates through various channels, including virtual meetings, emails, and internal communication platforms.

• Candidate Engagement: Foster a positive and engaging candidate experience, providing information about career opportunities, benefits, and organizational culture.

• Maintaining Recruitment Records: Keep accurate and up-to-date records of candidate interactions, assessments, and recruitment progress.

Requirements: 

• Strong writing skills with attention to detail

• Ability to comprehend and convey professional achievements effectively

• Completion of mandatory training courses provided by the company

• Capability to work independently and manage client interactions professionally

• Feedback and Reporting: Provide constructive feedback to candidates and contribute to recruitment reporting for management review.

• Adherence to Policies: Ensure compliance with recruitment policies, ethical standards, and confidentiality requirements. 

• Continuous Learning: Stay informed about industry trends, recruitment best practices, and internal changes to enhance recruiting strategies. 

Compensation: 

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Hourly Pay varies $13-$17

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Qualifications:

•Active Agent Status: Current active status as a call center agent within the organization. 

•Recruitment Experience: Previous experience in recruitment or talent acquisition, preferably within a call center environment.

•Communication Skills: Excellent interpersonal and communication skills, both written and verbal

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Benefits: 

• Support from RenaiZance Luxury Professional Services for branding and promotion

• Flexibility to operate as an independent contractor

• Opportunity to enhance skills through provided training

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How to Apply: Send Resume and Portfolio via email to "admin@cicleyeburke.com" – Memo RW Candidate

Company: RenaiZance Luxury Professional Services

Location: Remote

Job Type: Contractor

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Responsibilities:

• Customer Service Agent Support: Provide assistance and support to customer service agents throughout the onboarding process.

•  Training Coordination: Organize and facilitate mandatory training sessions for selected contracts, ensuring agents acquire necessary skills and knowledge. 

• Independent Contract Oversight: Supervise agents during their initial 45-day period as independent contractors, addressing concerns and ensuring adherence to quality standards.

• Zoom Meeting Facilitation: Conduct Zoom meetings to familiarize agents with Zoom calls and explain the onboarding process comprehensively. 

• Background Check Coordination: Coordinate the background check process, ensuring all agents complete this requirement. 

• Equipment Management: Ensure agents have the necessary equipment for their roles, emphasizing the importance of personal responsibility for equipment.

•  Documentation and Reporting: Maintain accurate records of onboarding progress, agent performance, and attendance.

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Requirements: 

• Customer Service Experience: Minimum of 2 years in a customer service role

• Training Experience: Prior experience in coordinating or facilitating training sessions is preferred. 

•Communication Skills: Strong verbal and written communication skills, particularly in virtual settings.

• Organizational Skills: Ability to manage multiple tasks and responsibilities efficiently.

• Problem-Solving: Capacity to address challenges and resolve issues during the onboarding process.

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Compensation: 

• Competitive Hourly Incentive based on Active Contract

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Qualifications: 

• Bachelor's degree in Business, Management or a related field (Master's degree preferred)

• Demonstrated success in a similar role

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How to Apply: Send Resume and Portfolio via email to "admin@cicleyeburke.com" – Memo OP Candidate

Company: RenaiZance Luxury Professional Services

Location: Remote

Job Type: Part-time or Full-time (Specify)

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Responsibilities:

• Conducting Interviews: Engage in structured and professional interviews with candidates for various roles within the virtual call center.

• Effective Questioning: Pose relevant and insightful questions to assess candidates’ qualifications, skills, and suitability for specific positions.

• Active Listening: Demonstrate strong listening skills to understand candidates’ responses and gather comprehensive information. 

• Accurately document interview responses, feedback, and recommendations for further evaluation.

• Candidate Communication: Provide clear and transparent communication to candidates regarding the interview process, next steps, and potential outcomes.

• Collaboration: Coordinate with hiring managers and team leads to align interview criteria with job requirements and team dynamics.

• Feedback Delivery: Deliver constructive and respectful feedback to candidates, emphasizing areas of strength and improvement. 

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Requirements: 

•  Active Agent Status: Current active status as a call center agent within the organization. 

• Communication Skills: Excellent verbal and written communication skills.

•  Interpersonal Skills: Ability to build rapport quickly, creating a comfortable atmosphere for candidates. 

• Critical Thinking: Strong analytical and critical thinking skills to evaluate candidate responses effectively.

• Team Collaboration: Ability to work collaboratively with hiring managers and team members.

• Confidentiality: Uphold strict confidentiality regarding candidate information and interview details.

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Compensation: 

• Competitive Hourly Incentive based on Active Contract

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Qualifications: 

• Bachelor's degree in Human Resources, or related field (Master's degree preferred)

• Relevant certification (e.g., IPMA-CP) is a plus

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How to Apply: Send Resume and Portfolio via email to "admin@cicleyeburke.com" – Memo BK Candidate